Answers, by topic.
19 answers
Getting startedHow do I apply a sensor?
Follow the step-by-step guide on this site, alongside the instructions for use in your sensor pack.
Getting startedHow long is the warm-up before the first reading?
[Warm-up time to confirm with NIT]
WearingHow long does one sensor last?
15 days. Then you replace it with a new one.
WearingCan I shower or swim with the sensor?
The sensor is rated IP28 for water resistance. [Depth and time limits to confirm with NIT]
WearingWhere on my body do I wear it?
On the back of your upper arm. [Any other approved sites to confirm from the labelling]
WearingMy sensor came off early. What should I do?
Apply a new sensor, keep the old one and its box, and contact us so we can help. [Replacement policy to confirm]
ReadingsDo I still need finger-prick tests?
GlucoState® is factory-calibrated, so no finger pricks are needed for calibration. A finger-prick check is still advised when your symptoms don’t match the sensor reading.
ReadingsWhy doesn’t the reading match my blood glucose meter?
The sensor measures glucose in the fluid just under your skin, which can trail a blood reading by a few minutes, especially when glucose is changing quickly. If your symptoms don’t match, check with a finger prick.
ReadingsHow often does GlucoState® take a reading?
Every 3 minutes, day and night, for the 15-day life of the sensor.
AlertsCan I change my alert levels?
Yes. You can set your low and high alert levels in the app. Agree on the right levels with your doctor. [Available ranges to confirm]
AlertsI’m not getting alerts. What should I check?
Make sure notifications are allowed for the app, Bluetooth is on, and your phone is near the sensor. Check that Do Not Disturb or Focus settings aren’t silencing the app.
App and phoneWhich phones work with the app?
The GlucoState® app runs on iPhone and on Android 8.0 and above, and connects to the sensor over Bluetooth Low Energy.
App and phoneWhat happens if my phone is out of range?
[Sensor memory and backfill behaviour to confirm with NIT]
PrivacyWho can see my readings?
Only you, unless you choose to share them with family or your care team.
PrivacyWhere is my data stored?
[Data hosting and residency to confirm with NIT] Read our privacy notice for details.
ReadingsCan I use GlucoState® while fasting?
GlucoState® keeps reading through the fasting hours and overnight. Whether and how to fast is a decision to make with your doctor.
AvailabilityWhen can I buy GlucoState®?
GlucoState® is pending SFDA registration. Join the waitlist and we’ll email you once at launch.
AvailabilityWho can use GlucoState®?
[Published after SFDA registration, from the approved indications]
AvailabilityWill insurance cover GlucoState®?
[Coverage to confirm at launch]
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Our team in Riyadh answers in Arabic and English.
Not for medical emergencies. If you feel unwell, contact your doctor or call 997.